FREQUENTLY ASKED
QUESTIONS

Get in touch with Philip through the Contact page - e-mail is always preferred - with a brief description of the piece(s) in question along with one or two supporting images of each piece. Philip will get back to you to arrange a site visit where he will appraise the piece(s) in-situ. You will receive the estimate(s) via e-mail within 10 working days. Your estimate will summarise the condition of the piece(s) when viewed and include a detailed step-by-step treatment proposal, followed by an indication of estimated time and costs. Upon accepting an estimate, a deposit of 40% of the total estimated cost is payable to ensure a place on the wait-list; the remainder payable on completion of the work.

There is a deductible fee of £50.00 for each estimate produced - this is removed from the final cost of the work, should you wish to go ahead at the estimated cost. In the event you decide not to proceed with the work, the production-of-estimate fee goes some way to covering a small amount of the time it takes to view and appraise the piece(s) and produce a detailed and accurate estimate of costs. The actual cost - in relation to remedial work on an object - can vary greatly; Philip prides himself on taking a careful and considered approach to the treatment of each object with treatment proposals devised on an individual basis. Your estimate(s) will cover in detail all elements of the proposed treatment, providing complete transparency into the work needed to achieve the desired result. Philip is always happy to discuss the project at any stage of the process to ensure you are happy and that expectations are understood and met.

The workshop is located in St. Saviour, Guernsey, Channel Islands.

While visits to the workshop are always welcomed, these are strictly by appointment only. If you would like to book a visit to the workshop, please get in touch with Philip through the Contact page to organise a convenient date.

Unfortunately, for storage and insurance reasons it's not possible to drop things off at the workshop unless this has been organised with Philip in advance.

E-mail is always the best way to get in touch and - unless it's an emergency - I will aim to get back to you within 7 working days.

Collections and deliveries are the clients responsibility unless otherwise discussed. Philip is happy to arrange safe transport to and from the workshop with trusted carriers at an additional cost.

Yes, Philip is happy to work with you and your insurer to provide detailed and accurate estimates of cost in relation to damages covered by insurance. Estimates for insurance work incur a non-refundable charge of £100.00 per estimate produced, plus travel costs where applicable* These costs should be recoverable from your insurer. Check with your particular insurer. * Travel costs apply when travel is required outside of Guernsey.

The production-of-estimate fee goes some way to covering a little bit of Philip's time in producing an estimate in the event the client decides not to proceed with the work. In most cases however, the client is happy to proceed and the production-of-estimate fee is deducted from the final cost of the work. The production-of-estimate fee also helps to prevent scenarios where clients get a little carried away asking for estimates for work they have no real intention of having carried out..!

Project length varies greatly and the time needed for work on any given piece is largely governed by its initial condition in conjunction with the clients desired end result. Clarification on the desired end result is always sought by Philip prior to producing an estimate of costs, negating any potential disappointment. Your estimate will outline the estimated time needed to reach the desired end result. It should be noted that all timings and costs included in your estimate(s) are an estimation and are not quotes, as such timings and costs are subject to change

In ordinary circumstances Philip aims to have pieces finished and returned to the client within 4 to 6 weeks of collection. There are of course occasions where this is not possible, for a myriad of reasons. In the event of any delay, Philip will contact you as soon as possible to inform you of any change to the planned time-frame. If you have a piece that is used on a regular basis - a dining table or set of chairs, for example - discuss this with Philip and he will ensure that your pieces are returned to you in a timely manner and with minimal disruption to your home-life.

E-mail Philip at info@philipburrows.co.uk and he will get back to you with an answer within 7 days.

Absolutely not.

No. The estimation of time and cost outlined in your estimate are an accurate, realistic and considered estimation of the time needed to carry out the required work to the high standards Philip prides himself on. Philip is of course happy to discus the estimated time and cost with a view to reducing the cost if necessary - this will be achieved by working through the original estimate with the client, identifying areas where work could be carried out differently or not at all if possible

Unfortunately, phone calls will often go unanswered as Philip will more-than-likely be concentration on work at the workshop, on-site or carrying out condition reports and estimates. Its always best to send an email - Philip will get back to you within 7 working days, unless your enquirey is time-sensitive, in which case you'll hear back as soon as possible.